Note: this article was adapted from one originally published in Carrier Ethernet News
COMPTEL PLUS, the annual gathering of competitive carriers and their ecosystem, took place this week in Las Vegas at the Aria Resort and Casino. As is usually the case at this well-orchestrated event, there were ample opportunities for networking and education on topics ranging from regulatory issues facing the carriers to Carrier Ethernet and Software Defined Networking.
In an earlier posting, I wrote about the importance of a quick response time when fielding calls from Carrier Ethernet service providers needing assistance. As anyone in a technical customer care role will tell you, our customers don’t care how much we know until they know how much we care. I have always felt response times are one of the most important measures of how much a vendor cares about their customers and their business.