Heartbleed - Overture Impact

Apr 14, 2014 by Mark Durrett

Due to the recently discovered Heartbleed vulnerability in OpenSSL, Overture has performed an audit of its externally facing portals and released product offerings.  Overture has determined that none of these systems uses the affected version of OpenSSL.  Therefore, interaction with Overture and its products should pose no exposure to this vulnerability.

Incident Response – Are we adequately prepared?

Nov 19, 2013 by Keith Donahue

Recently, Heavy Reading made public their findings from a survey of mobile network operators, conducted this past August. (Mobile Network Outages & Service Degradations: A Heavy Reading Survey Analysis. October, 2013).

Though much attention was given to the headline-grabbing estimate of what these operators spend to rectify and restore network outages and degradations, one finding that I did not see in any headline should be of particular interest to Carrier Ethernet service providers, and their suppliers.

Open Service Architecture – the solution to ‘Not another EMS…’

Oct 21, 2013 by Scott Knox

Scott Knox - Director of Solutions DevelopmentService providers have a love-hate relationship with traditional vendor-proprietary EMS (Element Management Systems).  The relationship starts off OK – the EMS provides needed tools to manage a growing network of elements for fault management, inventory management, software backups and some aspects of configuration.  But as the network scales and the services evolve, the vendor-proprietary EMS becomes a bottleneck for growth, service agility and evolution.

Overture Celebrates Carrier Ethernet Certified Professional (CECP) Milestone with the MEF

Sep 6, 2013 by Keith Donahue

Following the 2012 introduction by the Metro Ethernet Forum (MEF) of the Carrier Ethernet Certified Professional (CECP) individual certification program, Overture Networks embraced the opportunity to train and certify as many of our customer-facing professionals as possible.

In the words of the MEF, the CECP program is “for telecommunication professionals seeking to validate their expertise, skills and knowledge of Carrier Ethernet technologies, standards, services and applications”.  Not all that different from the goals of other certifications in our industry, except this is the first one focused on standard terminology and frameworks unique to Carrier Ethernet networks.

This week, the MEF announces that it has certified the 1,000th Carrier Ethernet professional.

Responsiveness – a true measure of customer care

Apr 29, 2013 by Keith Donahue

In an earlier posting, I wrote about the importance of a quick response time when fielding calls from Carrier Ethernet service providers needing assistance. As anyone in a technical customer care role will tell you, our customers don’t care how much we know until they know how much we care. I have always felt response times are one of the most important measures of how much a vendor cares about their customers and their business.

Observations from Comptel PLUS Spring 2013 in Las Vegas this Week

Mar 14, 2013 by Mark Durrett

Note: this article was adapted from one originally published in Carrier Ethernet News

COMPTEL PLUS, the annual gathering of competitive carriers and their ecosystem, took place this week in Las Vegas at the Aria Resort and Casino.  As is usually the case at this well-orchestrated event, there were ample opportunities for networking and education on topics ranging from regulatory issues facing the carriers to Carrier Ethernet and Software Defined Networking.