When businesses discuss their value proposition, they often first discuss the specific products they provide and the niche they might fulfill for customers. In the Carrier Ethernet equipment business, terms like “low latency”, “high-availability”, “flexibility” and “resiliency” are often used to describe a company’s product offering and they’re certainly important attributes to build into a solid product. However, more than ever before a company’s service and support capabilities are being weighed by customers looking for remarkable Carrier Ethernet solutions.
