service provider

Incident Response – Are we adequately prepared?

Nov 19, 2013 by Keith Donahue

Recently, Heavy Reading made public their findings from a survey of mobile network operators, conducted this past August. (Mobile Network Outages & Service Degradations: A Heavy Reading Survey Analysis. October, 2013).

Though much attention was given to the headline-grabbing estimate of what these operators spend to rectify and restore network outages and degradations, one finding that I did not see in any headline should be of particular interest to Carrier Ethernet service providers, and their suppliers.