Maintenance + Product Support Services
Whether you want enhanced coverage for in-warranty equipment or need to ensure that out-of-warranty equipment has uninterrupted support, Overture offers three standard support service plans designed to address our customers’ individual support requirements.
Our goal is to provide superior service and support to customers who are entitled to support through product warranty, extended warranty or through one of our maintenance packages. Overture’s expanding range of pay-go services coupled with comprehensive Maintenance Level Agreement (MLA) packages provide the highest level of support for our customers’ network at the best value.
1 Turnaround Time (TAT) measured in business days from date of receipt of customer material
2 On-site arrival time generally is within 24 hours from customer request (US only)
3 Training credits are redeemable towards Overture product training, either on-site or Web-based (see Overture course catalog for available modules)