Overture RMA Request Form

Thank you for contacting Overture's Support Team. Please complete the form below to submit an RMA request. To easily complete this form, please ensure you have quick access to the following:

  • The product's serial number
  • The product's part number
  • Your TAC case number, if available
Customer Information

Please enter if you have an open Overture Networks TAC Case Number

If someone else will be receiving the equipment at the address below, please enter their contact information here.

Shipping Address Information

Please enter the address where you want the replacement product(s) shipped. All products will be shipped to a single address.

Products

Please enter the Products you would like to include on the RMA. You can add multiple Products by clicking on the Add Product button below. Maximum of ten (10) products per request. Serial Number and Failure Description fields are required.

Product

If inadequate or no fault / failure description detail is provided, Overture will perform our standard factory certification testing for fault analysis. To ensure problem specific analysis is performed, a detailed description of the fault / failure is required. A No Fault Found fee may apply.

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