Technical Support

Customer Service Hotline

Overture’s Customer Service Hotline provides access to technical support engineers 24x7x365. Customers can also contact our service and support team by email or through the Customer Portal.

USA/Canada    1.888.474.8221
International     +1 919 991 5475

Meet the TAC Team

Overture’s Technical Assistance Center (TAC) is home to a growing team of highly skilled and experienced engineers. Considered among the best in the Carrier Ethernet industry, our TAC engineers have the expertise customers expect from a Tier 3 technical support organization. We believe our technical support team sets us apart, even when compared with vendors many times our size. In short, the people on our technical support team are among the best in the Carrier Ethernet industry.  Recently, 100% of the TAC engineering team received their MEF Carrier Ethernet Certified Professionals certification (read more here).

Scott, Director of Technical Services

Adam Kirschbaum
Adam, Senior TAC Engineer

Mike, Senior TAC Enginee

Chris, Senior TAC Engineer

Dale, Senior TAC Engineer

John, Senior TAC Engineer