Technical Support
Customer Service Hotline
Overture’s Customer Service Hotline provides access to technical support engineers 24x7x365. Customers can also contact our service and support team by email or through the Customer Portal.
USA/Canada 1.888.474.8221
International +1 253 620 4189
Special Information for Customers of Hatteras Networks (HN)
As part of Overture’s merger with Hatteras Networks, we are moving quickly to combine the customer portals from the two companies. In the interim, please login to the HN Product Customer Portal or use the communication channels listed below for technical/product support needs.
HN Product Technical Support Hotline
USA/Canada 1.866.694.2883
International +1 919 991 5475
hn_support@overturenetworks.com
Meet the TAC Team
Overture’s Technical Assistance Center (TAC) is home to a growing a team of highly skilled and experienced engineers. Considered among the best in the Carrier Ethernet industry, our TAC engineers have the expertise customers expect from a Tier 3 technical support organization. We believe our technical support team sets us apart, even when compared with vendors many times our size. In short, the people on our technical support team are among the best in the Carrier Ethernet industry.
 Scott, TAC Engineering Manager |
 Mike, Senior TAC Engineer |
 Chris, Senior TAC Engineer |
 Maurice, Senior TAC Engineer |
 John, Senior TAC Engineer |
 John, Senior TAC Engineer |
